Developing Your Social Media Strategy: When Should You Create This? Who is Your Audience? (Part 1)

Do you figure out how you’re going to get somewhere before you know where you’re going? Do you decide you want to drive, then decide on Thailand if you live in the States? Most likely not.

Tools vs. Strategy

So why decide on what social media tools you want to use before you know the when, who, why, what, where, and how of what you’re doing? Why decide on a platform, such as Facebook or Twitter or Google+, before you know what you want to accomplish with these tools? [Tweet “The most important part is coming up with this strategy to figure out how to reach your audience.”] Otherwise you will just be haphazardly posting material with no goal in mind and no way to evaluate what you’re doing.

However, I get it. It’s easy to do! When you have limited resources and you’re always working in a last-minute capacity to promote an event, campaign or fundraiser, it’s stressful. It’s much easier to throw up a one-off page but with no real strategy behind it, but in the long run, that can be more harmful than good.

You don’t want to post too many fundraisers or ask your audience to participate in too many campaigns without providing any useful content, advice, or offering to answer questions. Otherwise, you will alienate your audience. You want to work on understanding what your goals are and what you want to give your audience. If you give to them, they will be more willing to support you.

It’s hard to say without specifically analyzing your organization what strategy will work best for you, but there are some things that will remain constant and questions you should ask to form your strategy.

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Contemplating a Communication Shift Along a Rural Road Outside Arusha, Tanzania

Images depicting an African village on a tapestry.

Images on a tapestry depicting an African village.

It was August 2008, and I was on a rickety bus somewhere outside Arusha, Tanzania. Much to my chagrin, I had had to take a seat toward the back of this bus. Thankfully, I was well-loaded up on drugs from being very ill with some form of parasite or amoeba after having summited Mt. Kilmanjaro. Otherwise I would have probably been more worried about my horrendous motion sickness, especially in the back.

The drugs did not prevent me from waking up screaming at one point, although I did go back to sleep immediately (and yes, for some reason I do remember this, although it was also confirmed by my friend traveling with me). However, I survived, and we eventually made our destination Zanzibar. And any way, I want to write about a far more interesting story.

How Does This Relate to Communication?

I want to tell you about the small villages that we drove past in this rural area. From the bus, I had a view of mostly desolate dry land and every so often a few homes clumped together and then sparseness again. Sometimes I saw people and animals; sometimes gardens and children.

A rural village in Tanzania.

A rural village in Tanzania.

In my head, I wrote a story, a story of how a mobile communications company, Vodapod (before, you ask, I don’t remember how I picked that name), changed the lives of people in one of these small villages. Representatives from the company researched the traffic patterns on the larger roads in the area while searching for a prominent place to put a sign advertising Vodapod (yes, one of those horrible highway signs that dirty up the landscape).

After long negotiations for the perfect spot, they agreed to pay, what was for them, a small sum to the village yearly. Plus they also gave away mobile phones and contracts to the villagers. This money, but also this form of being connected to the world, changed life in that village. It also changed that village’s relationship with other villages.

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